'The industry' is a collection of third party companies and regulators, who look after meters and exchange information between suppliers. Every energy supplier uses these companies to exchange ‘industry data’, such as previous usage information, when you switch or have your meter changed or read.

When you switch to us, your opening readings are sent to these third party companies to be checked. Sometimes, this causes a delay with your first bill because we’re waiting for them to check your readings and send them back.