Take two sets of readings during the day, that are at least two hours apart - one in the morning and another in the evening. For example:

Rate 1 = 48518
Rate 2 = 25968

Rate 1 = 48600
Rate 2 = 25968

This has to be done between the hours of 7:30am - 11:30pm with a minimum of a two hour gap. This will show us which rate is moving during the day and which is moving during the night. Remember to take pictures of your meter, when taking each reading, as it will allow us to verify them.

Once you've collected the data contact us here and we'll investigate the issue for you.