Your credit shows on the home screen of your In-Home Display Unit (IHDU). You just need to make sure it’s plugged in and close to your electric meter to keep it updated.
To see your credit on the meter, you might need to ‘wake up’ your display. They go into energy saving mode sometimes. To wake it up, press the red “B” button.
For further information please see our Shell Energy Smart Prepayment meter guide.