If you have a smart prepayment meter installed by Shell Energy your balance will show on the main, default screen on your in-home display unit (IHD), just make sure it is plugged in and close enough to your electric meter to receive up-to-date information.

You can also see your current balance directly on the smart meter display, both the gas and electricity meter displays will need to be woken up as they power down to power save and conserve energy.

To wake the display up, just press the red “B” button once directly on either the electric or gas meters keypad, your display will then show your current balance.

For further information please see our Shell Energy Smart Prepayment meter guide.