We have a number of measures in place to highlight read errors. But if they're not picked up, they can cause your bill to be too high or low. That’s why it's important that they're corrected as quickly as possible.
I submitted the wrong reading, less than 24 hours ago
If you’ve submitted the wrong reading online, you have 24 hours to delete it yourself.
You can delete this here. There will be a ‘Delete’ option next to your reading.
When you select the blue coloured ‘Delete’ button, a message will pop up asking you to confirm that you want to delete it. Click ‘Delete’ again and a confirmation will pop up that the read has been removed - you can now submit your correct reading.
I submitted the wrong reading more than 24 hours ago
If you submitted the wrong reading more than 24 hours ago, you can request us to correct it for you here.
We'll need a clear image of the entire meter showing today's read. If you need help with reading your meter click here.