Smart meter customers

If your smart meter is working correctly, it sends us your readings automatically, so that you don't have to. 

If we contact you to ask for a meter reading, it means your smart meter isn't communicating with us. Please send us your reading using our automated phone line on 0330 094 5800, or live chat. At the moment, you can't submit your smart meter reading online or in the app.

Standard meter customers

1. Through the app – The quickest and easiest way to submit your meter reading is through the Shell Energy app (available in the App Store or on Google Play).

  • Simply select the ‘Meters’ icon, then choose ‘Electricity’ or ‘Gas’
  • A keypad will appear and you can enter your reading
  • If your meter is in an awkward place, there’s a ‘Torch’ button to help you
  • Click ‘Submit’ and you’re done


2. In your online account – Just select ‘Submit a reading’ on your home page, then choose ‘Electricity’ or ‘Gas’.

  • Enter your reading and the date you read your meter
  • Click ‘Submit’, and you’re done


3. Over the phone – you can also use our automated phone line. 

  • Call 0330 094 5800 and choose option 1 to get started


Need help?

If you're having problems submitting your meter readings, call us on 0330 094 5800 and we'll be happy to help.