An exit fee is charged depending on your tariff.

If you’re on our Variable Tariff, you won’t be charged an exit fee and can leave at any time without penalty. 

If you’ve chosen a Fixed Tariff, you’ll be charged an exit fee if; 

  • You switch away from us more than 49 days before your tariff is due to end
  • You switch to another Shell Energy tariff which is shorter than your current tariff end date
  • You move home and don’t take us with you to your new home more than 49 days before your current tariff is due to end
  • You move home and don’t switch your new home to us within 49 days of your move

 

The cost of your exit fee depends on your tariff, which range from £30.00- £75.00 per fuel. 

You can see how much your exit fee is by logging in to your online account. Go to ‘Account Overview’ then click your tariff name, this will open your personal tariff guide.

How do I know if I’ve been charged an exit fee?

If you're changing your tariff, an alert will pop up advising you that you’ll be charged an exit fee if you switch your tariff.

If you’ve switched away and have received your final bill, the exit fee will appear in the ‘Credits and Charges’ section of your bill.