Answers at your fingertips

Can’t find what you’re looking for? Our online assistant, Ask Us, is available 24 hours a day. Type in your query to receive instant answers or make updates to your account.

Chat

If you need to contact us, for the fastest response chat to one of our agents.

We are available between 7am to 9pm weekdays and 9am to 5pm on Saturdays.

Or you can contact us on Twitter or Facebook

Email

For Energy queries use customer.service@shellenergy.co.uk
For Broadband queries use broadband.support@shellenergy.co.uk

Call Us

If you’d rather speak to us please call us on 0330 094 5800, we're available between 8am to 6.30pm weekdays and 9am to 4pm on Saturdays.