Virtual Assistant
Instant response
Can’t find what you’re looking for? Our online assistant, Ask Us, is available 24 hours a day. Type in your query to receive instant answers or make updates to your account.
Social Media Messengers
Response in up to 1 hour
You can reach us out on Twitter or Facebook
We are available between 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays
For Energy queries use customer.service@shellenergy.co.uk
For Broadband queries use broadband.support@shellenergy.co.uk
Energy contact number
Quickest response:
Weekdays from 9:30am to 11am, 3pm to 4:30pm
Saturdays from 1:30pm to 3:30pm
For Energy queries call 0330 094 5800
Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays
Broadband contact number
Quickest response:
Weekdays from 11am to 3pm
Saturdays from 1:30pm to 3:30pm
For Broadband queries call 0330 094 5801
Lines open from 8am to 8pm weekdays and 9am to 4pm on Saturdays