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Can’t find what you’re looking for? Our online assistant, Ask Us, is available 24 hours a day. Type in your query to receive instant answers or make updates to your account.

Email

For Energy queries use customer.service@shellenergy.co.uk
For Broadband queries use broadband.support@shellenergy.co.uk

Social Media

We are available between 7am to 9pm weekdays and 9am to 5pm on Saturdays.

You can contact us on Twitter or Facebook