Virtual Assistant

Instant response

Can’t find what you’re looking for? Our online assistant, Ask Us, is available 24 hours a day. Type in your query to receive instant answers or make updates to your account.

Ask us a question

Social Media Messengers

Response in up to 1 hour

You can reach us out on or Facebook
We are available between 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays.

Email

For Energy queries use customer.service@shellenergy.co.uk
For Broadband queries use broadband.support@shellenergy.co.uk

Energy contact number

Quickest response:
Weekdays from 9:30am to 11am, 3pm to 4:30pm
Saturdays from 1:30pm to 3:30pm

For Energy queries call 0330 094 5800
Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays.

Prepayment contact number

For Prepayment queries call 0330 094 5802

Lines open from 8am to 8pm weekdays and 9am to 4pm on Saturdays.

Broadband contact number

Quickest response:
Weekdays from 11am to 3pm
Saturdays from 1:30pm to 3:30pm

For Broadband queries call 0330 094 5801
Lines open from 8am to 8pm weekdays and 9am to 4pm on Saturdays.