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Can’t find what you’re looking for? Our online assistant, Ask Us, is available 24 hours a day. Type in your query to receive instant answers or make updates to your account.


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Social Media Messengers

You can reach us out on Twitter or Facebook, with a response within one hour

We’re available between 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays.


For Energy queries please use our contact form below.

Contact Us


For Energy queries call 0330 094 5800

Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays.

The best times to call;

Weekdays from 9:30am to 11am, 3pm to 4:30pm

Saturdays from 1:30pm to 3:30pm