Here’s a short video, explaining what you need to do:

If you’re moving today, already moved or moving in the next 30 days, you can use our online service to provide us with the following information:

  • Your new address
  • Your move date
  • Your final meter readings

It’s quick and easy to use and all you need to do is to log into your online account.

If you have a prepayment meter you can just let us know about your move on the day. We'll only need:

  • The meter serial number (it’s on the front of your meter next to the barcode and looks something X22L 987654).

Moved to a home we supply?

If you’ve just moved to a home we supply, you can use our online service to set up your Shell Energy account. We’ll need:

  • Your full name and contact details
  • Your opening meter reading
  • The date you moved in

I’m renting out my property, but I’m not living there

If you are between tenants, get in touch with us to open an account, 0330 094 5800, so we have a record of who is responsible for the property.