The credit rating check process confirms:

  • That you actually live at the property you’re hoping to switch to us
  • The previous addresses you may have occupied
  • That you are who you say you are
  • Your credit score

Your details are secure – we don’t keep such sensitive information about potential customers on record.

What if I don’t pass during the credit rating process?

If, for any reason, you fail to pass, this doesn’t mean you can’t be our customer. It does mean that we’ll have to ask you for a security deposit before we can welcome you to Shell Energy.

Remember, you’ve already applied to become a customer and we require a security deposit, we'll contact you.

Where can I learn more about credit ratings?

Access your individual credit report and read free advice about improving your credit rating by visiting: http://www.experian.co.uk/consumer/contact-us/index.html

Search the internet for ‘credit rating’. You’ll find lots of useful information about your credit rating status and hints on how to improve it.