If your account was opened using an incorrect meter reading, we can work with you to get it changed. 

What do I need to do?

We’ll need you to take two meter readings seven days apart and let us know the dates they were taken. We’ll use these as ‘supporting’ readings. 

Once you’ve got your supporting readings, please send them to us using our automated phone line on 0330 094 5800, or live chat. 

If you have a meter reading from your switch date, please send this too. We can use this as your ‘suggested’ opening read. If you don’t have a meter reading, we can calculate one using your supporting meter readings.

Here’s how it works

We’ll send our dispute of the opening reading to Industry and your previous supplier, a process that can take up to six weeks. Once the dispute is confirmed, we’ll update your account and create a new bill for you.

You’ll be able to see your new opening reading in the 'Submit a reading' section of your online account.