We aim to make switching your energy supply as simple as possible. It only takes 21 calendar days to switch your supply, and you don’t need to tell your previous supplier you’re leaving - we’ll do that for you.
We keep you updated by email every step of the way, you’ll also be able to track your switch through your online account.
When you make an application to us, you’re given a 14 calendar day cooling-off period. This means that if you change your mind about the switch, you can cancel within the cooling-off period without paying an exit fee.
We’ll set up your monthly Direct Debit based on the details you gave us in your application and let you know the date we’ll take your first payment.
When your switch is nearly complete, we’ll ask you for a meter reading. We use this reading to open your account, it’s also sent to your old supplier to make sure they only bill you up to this reading. This ensures you aren’t charged for the same energy twice.
I didn’t receive any emails
If you haven’t received any emails about your switch to us, please get in touch.