In the event that you can smell gas or are concerned about your gas safety

  • Call Gas Emergency immediately on 0800 111 999: Calls are free and advice is available 24/7 
  • Or, Contact Us on 0330 094 5800, select Option 9

In the event that you have no electricity supply, or a within a larger power cut

The first thing you need to do is to check your fuse box, if any of the fuses have tripped:

  • Turn off your appliances
  • Reset the switch
  • Turn off all trip switches then turn back on one by one doing the lights first as it's the lowest ampage


If your fuse hasn't tripped and your neighbours don't have power either, it will be an issue with the wider network. In this situation you can call '105' which will take you straight through to your electricity network operator.

If you're on the Priority Services Register, please call us on 0330 094 5800, and select Option 9.

Remember: Cordless landline phones won't work in a power cut, so you'll need to use a corded landline or mobile phone to make the call.