If you can smell gas, or are worried about your gas safety

  • Call Gas Emergency immediately on 0800 111 999. Calls are free and advice is available 24/7.
  • Or call us on 0330 094 5800, choose option 9.


If you have no electricity supply

First, check your fuse box. If any of the fuses have tripped, reset the switch.

If your fuse hasn't tripped and your neighbours don't have power either, it’s an issue with the wider network. In this situation, call 105, which will take you through to your electricity network operator.

If you're not sure, please call us on 0330 094 5800 and choose option 9.

Remember, cordless landline phones won't work in a power cut, so you'll need to use a corded landline or mobile phone to make the call.