If you can smell gas, or are worried about your gas safety

  • Call Gas Emergency immediately on 0800 111 999. Calls are free and advice is available 24-7
  • You can also call us on 0330 094 5800, selecting option 9 when prompted

 

If there’s no gas supply 

First, check the supply to your home. You can find the emergency control valve next to your gas meter. Check it’s set in the ‘on’ position. 

Then check all your gas appliances - are they not working either? If the problem lies with an appliance itself, contact a registered gas safety engineer.
If none of your appliances are working and the valve is turned on, call us on 0330 094 5800 and select option 9.

Next, check your neighbourhood. If your neighbours are affected too, you can see if any works are taking place in your area. 

You can check current gas network incidents or call Gas Emergency on 0800 111 999. Calls are free and advice is available 24-7.

What should I do in a power cut?

If you have no electricity supply

First, check your fuse box to see if any appliances are causing your home’s wiring system to fail. If you don’t know where your fuse box is, look for a wall-mounted plastic unit in cupboards or under your staircase, if you have one. 

Take a look at the switches in it - if any have tripped:

1. Turn off your appliances

2. Reset the trip switch

3. Turn your appliances back on, one by one, to see what’s causing the problem. Start with the lights, because they need the least power to work

If your fuse hasn't tripped and your neighbours don't have power either, the issue is with the wider network - a power cut. 

You can check power cuts in your area, or call 105 and you’ll be put through to your electricity network operator.

What should I do in a power cut?

If you're on the Priority Services Register, please call us on 0330 094 5800 and select option 9 when prompted.

Remember: Cordless phones won't work in a power cut, so you'll need to use a landline or mobile phone to make the call.

You can read more from network operators about power cuts for gas and electricity.