A Direct Debit is when we automatically take money from your bank account each month to cover your energy costs. You can manage your Direct Debit in your online account.

Using this payment method means you may receive a discount depending on your tariff. Check your tariff information guide for more details. When you first switch to us, you’re set up with a fixed Direct Debit each month allowing you to budget for your first energy bill, as this can take up to 90 days to be produced. If you prefer to pay for what you use each month you can change to a variable Direct Debit.