If you’ve received your monthly bill, and believe the amount we’ve charged is incorrect, it can be due to a number of reasons:

  • We didn’t receive a reading on time. We’ll send you an email reminder when it’s time to submit your reading. If you submit a reading too early or too late, we can’t bill you correctly. To find out when you'd need to submit a monthly read click here.
  • We didn’t receive a reading. To make sure your bills are as accurate as possible it’s important to submit your monthly meter reading. To submit an up to date read, click here
  • Your fixed tariff has come to an end and you’re now on a variable tariff. To find out how to change your tariff today, click here.
  • The read you've submitted is wrong. To find out how to correct this, click here.


If you don’t think it’s due to the reasons above and would like to query your bill amount, please get in touch.