If you’ve received your monthly bill, and believe the amount we’ve charged is incorrect, it can due to a number of reasons:

  • We didn’t receive a reading on time. We’ll send you an email reminder when it’s time to submit your reading. If you submit a reading too early or too late, we can’t bill you correctly.
  • We didn’t receive a reading. To make sure your bills are as accurate as possible it’s important to submit your monthly meter reading.
  • Your fixed tariff has come to an end and you’re now on a variable tariff. Click here to find out how to change your tariff today.
  • The read you've submitted is wrong. Click here to find out how to correct this.


If you don’t think it’s due to the reasons above and would like to query your bill amount, please get in touch.