If you’ve had your monthly bill, and believe the amount we’ve charged is incorrect, it can be down to a number of reasons:

  • We didn’t receive a reading on time. We’ll send you an email reminder when it’s time to submit your reading. If you submit a reading too early or too late, we can’t bill you correctly
  • We didn’t receive a reading. To make sure your bills are as accurate as possible it’s important to submit your monthly meter reading
  • Your fixed tariff has come to an end and you’re now on our Variable tariff


If you don’t think it’s due to any of the reasons above, please get in touch.