Please note: We're now wholly owned and fully operated by Octopus Energy Limited, and our energy customers' accounts are being moved to Octopus's systems over the coming months.

Until Octopus has contacted you to confirm you're their customer, the below payment methods still apply.

There are a number of ways you can make a payment to us. Take a look at the options available below to see which one suits you.

Monthly Direct Debit

Paying by monthly Direct Debit is the easiest way to keep on top of your energy bills. It means you can spread the cost of your energy equally over 12 months. We’ll collect a set amount from you each month, on a date that best suits you. Learn more about Monthly Direct Debits.

Variable Direct Debit

Paying by variable Direct Debit lets you pay for the exact amount of energy you’ve used in the month, no more, no less. The amount you pay will change month by month, to match changes in your energy use throughout the year. Learn more about variable Direct Debits.

Set up a variable Direct Debit.

My Account

Your online account is a secure way to make payments quickly and easily, you can make regular or one-off payments.

Make a payment in My Account.

If you haven’t already, why not download our app? It allows you to pay and check your account on the go.

Automated phone line 

Our automated payment service is available 24 hours a day on 0330 094 5800.

You’ll need your credit or debit card ready along with your Shell Energy account number. Once you've finished, simply hang up. Your payment will be processed and will appear in your account within 24 hours. 

Through your bank

To pay by bank transfer you'll need our bank details: 

  • Bank: Barclays 
  • Sort code: 20-00-00 
  • Account number: 53764680 
  • Payee: Shell Energy Retail Limited 
  • Reference: Your Shell Energy account number

By cheque

If you’d prefer to send us a cheque, you’ll need to do this at least two working days before payment is due so we receive your payment in time.

Make sure you write your Shell Energy account number on the back of your cheque.

Cheques must be made payable to: Shell Energy Retail Limited

Cheques must be sent to: Shell Energy, PO Box 6363, Coventry, CV3 9LR.