We know everyone has their own way of paying their bills, so we offer a wide range of payment options to suit your needs.
*Please note, if you pay by bank transfer, cheque or standing order, you must include your energy or broadband account number when setting up the payment. Making a payment without reference to your Shell Energy account number may mean that your payment isn’t allocated to your account. To avoid this happening, we encourage all our customers to set up a Direct Debit. This guarantees your payment is correctly credited to your account and also saves you the hassle of having to make a manual payment to us every month.
A Direct Debit is when we automatically take money from your account each month to cover your energy costs. When paid, it will show on your next bill in the payments section. Paying by Direct Debit means you could receive a discount depending on your tariff. Check your tariff information guide for more details.
We have two types of Direct Debits, the fixed Direct Debit and the variable Direct Debit. So, whether you prefer paying a set amount each month on a set date or just paying for what you use, we've got you covered. Click here to set up your Direct Debit.
Find out more about the Direct Debit Guarantee.
You can set up a standing order with your bank to automatically send us your payment every month. When you set up your standing order you must provide your full name and also include your energy or broadband account number as the reference. Not providing this information will result in your payment failing to be allocated to your account.
If you wish to make payments manually every month, there are many ways to do this, including making a card payment in your online account. But, if you don’t pay by Direct Debit you’ll be missing out on the Direct Debit discount even if you’re on a fixed tariff.
Note: Your energy or broadband account number must be provided whichever payment method you choose, otherwise your payment might not be allocated to your account.
Paying at the bank
You can pay by cash or cheque at any bank, but be sure to include your energy or broadband account number as the reference so your payment is allocated to your account.
Our bank details are:
Account name: Shell Energy Retail Limited
Account number: 53764680
Sort code: 20-00-00
Paying by cheque
When paying by cheque make sure to write your energy or broadband account number on the back so we can allocate the payment to your energy or broadband account. Please also send your cheque at least two working days before your payment due date, so that we receive it in time.
Paying by credit/debit card online
You can make a secure payment online by logging into My Account. When you’ve made your payment it’ll show on your account within 48 hours and on your next bill, in the payments section.
Paying using online banking or BACS payment
You can use your personal online banking service to make a payment or a BACS transfer. Please make sure the reference is your energy or broadband account number so your payment is allocated to your account.
There’s a problem with my payment
If you’re experiencing issues with your payment click here for advice.