If you pay by monthly Direct Debit, it’s likely that your account will go from a credit to a debit balance throughout the year, as this changes in line with your energy usage.
You can request a refund but we advise you to leave the value of at least one month on your account.
Please be aware that if you remove this type of credit balance it might affect your monthly payments in the future.
Every 3 to 12 months, we review your payments to make sure they’re in line with your usage. If we see that your usage is higher or lower than expected, we’ll adjust your monthly payment amount to reflect this.
If you pay by variable Direct Debit, or on receipt of your bill, any credit balance on your account will be used before we take or request any further payment from you.
Before requesting a refund, please check that your last bill from us wasn't estimated. You can check your latest bill in your online account here.
If it was, we'll need an up-to-date meter reading from you before processing your refund. To submit an up to date reading, click here.
To request a refund, click here.