If for any reason you can't make a payment by the payment due date, please contact us as soon as possible.
The easiest way to pay your bill is to set up a variable Direct Debit. Payments are automatically taken from your account each month, meaning it’s one less thing for you to think about.
If you don't have a Direct Debit set up, we recommend that you call our automated payments service to make payment.
It is important to keep up to date with bills, to avoid disruption to your phone and broadband services.
If no payment is received by the payment due date then we will suspend your telephone and broadband service. You’ll still be able to call the emergency services and receive inbound calls on your landline telephone whilst your service is suspended. We will always try to contact you via email before we suspend any of your services.
If following suspension, you continue to not make payment against your overdue balance, we will terminate your phone and broadband service and additional charges may apply. Please see our Price List for details of any potential early termination and cease charges.