Your payment due date is shown at the top of your bill.
Your monthly bill includes broadband rental, call package and optional feature charges which are charged in advance. Any calls made are itemised and/or charged in arrears the following month.
It is important that you pay your bill on time and at the latest by the due date shown on the top of your bill.
The easiest way to pay your bill is to set up a variable Direct Debit. Payments are automatically taken from your account each month, meaning it’s one less thing for you to think about. Direct Debit is our primary and recommended payment method for all Shell Energy Broadband customers.
If you do not have a direct debit set up, we recommend that you call our automated payments service to make payment to avoid going into debt.
If for any reason you cannot make a payment by the payment due date, please contact us as soon as possible on 0330 094 5801 to discuss what options are available.
It is important to keep up to date with bills, to avoid disruption to your phone and broadband services. If no payment is received by the payment due date then we may suspend your telephone and broadband service. You’ll still be able to call the emergency services and receive inbound calls on your landline telephone whilst your service is suspended. We will always try to contact you before we suspend any of your services.
If following suspension, you continue to not make payment against your overdue balance, we may termination your phone and broadband service and additional charges may apply. Please see our Price List for details of any potential early termination and cease charges.