You can find your Wi-Fi password and the name of your wireless network (shown as Network Name) on both your ‘Keep me’ card and a label on the back of your router.


  1. Make sure that wireless connection is enabled on your device.
  2. Make sure Wi-Fi is switched on and select your Shell Energy Broadband Wireless Network. This starts with the letters SHELL,TNCAP or Post_Office.
  3. When prompted, enter the wireless security key shown on your ‘Keep me’ card. Then select Join. You’ll be online in a few moments.


Please note that the wireless security key is case sensitive and doesn’t contain spaces.

Any issues connecting? Get more help with the article: Why can't I connect to the internet?