Both your wireless ‘Keep me’ card and a label on the reverse side of your router will include the name of your wireless network (shown as Network Name) and WiFi Password.
- Make sure that the wireless connection is enabled on your PC, smartphone or tablet.
- Select the Shell Energy Broadband Network, this starts with the letters SHELL or TNCAP. This is shown on your ‘Keep Me’ card as Network Name.
- When prompted enter your WiFi Password shown on your ‘Keep me’ card. Then select join.
- You’ll be online in a few moments.
If you received a router before 25 March 2019, your router will have a Network Name that starts with the letters TNCAP and the WiFi password would be labelled as the Wireless Key.
The Wireless password/key is case sensitive. Please ensure that there are no spaces used.