If you think your connection isn’t as fast as it should be or you simply want to monitor the speed you are getting, try our speed checker to confirm the exact speed. 

For accurate results, please ensure that you are connecting your device via an Ethernet cable, and disconnect all other devices connected to the router. We also recommend that your router is connected into the test socket, to bypass your internal wiring. 

Our speed estimates are based on a wired connection to your router. If you’re checking the speed on a Wi-Fi connection it’ll be slower. 

If you are not receiving the speeds that you expect, please follow the below instructions

Restart your equipment

Switch off your router for 30 seconds, then power it back up again. Switch off your devices (such as PC, Mac, smartphone or tablet) then switch them back on again.

Run a Speed Test and follow the instructions and enter your phone number when the test is complete.

Plug your router into your master socket

Run another speed test and compare the download speed with the previous one.

If your broadband speed has improved, then you probably had your router plugged into an extension socket.

Try a wired connection

Plug one end of the Ethernet cable into any of the yellow ports in the back of your router then plug the other end into the Ethernet port on your device. Wait until you have an internet connection again.

Run a speed test and compare the download speed with the previous one.

If your speed has gone up using a wired connection, then wireless interference could be the problem. Try to keep your router free from obstructions and away from other electronic devices. You may also want to invest in some powerline adapters to help extend your Wi-Fi signal in your home.

If none of the above speed tests are within your expected speed range, please contact us with your results so that we can investigate further.