Restart your equipment

Switch off your router for 30 seconds, then power it back up again Switch off your PC, Mac, smartphone or tablet then switch it back on again.

Run a Speed Test and follow the instructions and enter your phone number when the test is complete.

Reduce Wi-Fi congestion

Find everything that’s connected to the internet in your house and take them offline, leaving only the device you’re completing this test on. Run another speed test and see if it’s improved your broadband performance. If your speed is slower or the same as last time, then continue to the next step.

Plug your router into your master socket

Run another speed test and compare the download speed with the previous one.

If your broadband speed has improved, then you probably had your router plugged into an extension socket.

Try a wired connection

Plug one end of the Ethernet cable into any of the yellow ports in the back of your router then plug the other end into the Ethernet port on your device. Wait until you have an internet connection again.

Run a speed test and compare the download speed with the previous one.

If your speed has gone up using a wired connection, then wireless interference could be the problem. Try to keep your router free from obstructions and away from other electronic devices. You may also want to invest in some powerline adapters to help extend your Wi-Fi signal in your home.

Check your microfilters

The microfilter stops your phone signal from interfering with your broadband signal and vice versa.

If you have a pre-filtered master socket (with two ports built in) you won’t need to use microfilters, and you can skip this section.

If you have a standard master socket, with one port on the front, it’s essential that you use microfilters and set them up correctly as per below:

Don’t use two microfilters by plugging them into each other. Make sure you’ve plugged a microfilter into every socket that you’re using in your home.

Don’t plug a microfilter into an empty socket – only plug them into the sockets you’re using.

If you don’t have enough microfilters for all the sockets you’re using, unplug some devices and leave them unplugged until you can get some more.

Connect to the test socket

  • Connect your router directly into your test socket
  • Run a speed test and compare the download speed with the previous one
  • If your speed improves then it is likely to be an internal wiring issue.