Depending on what you ordered and your existing broadband set up means that the time to plug your router in may differ. Please check which option applies to you before plugging your router in.

1. Did you order Fast Broadband or Superfast Fibre/Superfast Fibre Plus, but don't have fibre broadband from your existing provider?

Then plug this router in once your current service stops working (the point when you are unable to access the internet and the internet light on your current router will be red).

2. Did you order Superfast Fibre/Superfast Fibre Plus and you currently have fibre broadband from your existing provider?

Then leave your existing router plugged in during the day. Our router should be plugged in at the end of the day or when you receive an email stating “Your broadband service is ready” (whichever is sooner).

3. Are you having a new line installed or do not have an existing broadband service?

Then plug our router in on the day of your installation (if socket available) or when the engineer visits. Please note, your service can go live at any time up to midnight.