We’ve produced a handy guide and example bill to explain how yours is calculated, which you can view by clicking here.

Your bills include charges for:

  • Monthly charges for broadband or phone service, call packages and optional features.
  • Call charges (for calls made outside of your call package) and a full breakdown of all calls made.
  • One off charges such as your router postage charge and engineer charges.
  • Details of any payments made.
  • Credits and adjustments.


Your bill will clearly detail all the charges and the time period they relate to.

Please select your relevant Price List for details of products, services and charges that may appear on your bill.