We’ve produced a handy guide and example bill to explain how yours is calculated, which you can view by clicking here.

Your bills include charges for:

  • Monthly charges for broadband, call packages and optional features
  • Call charges (for calls made outside of your call package) and a full breakdown of all calls made
  • One off charges such as engineer charges
  • Details of any payments made
  • Credits and adjustments

Your bill will clearly detail all the charges and the time period they relate to.

Take a look a our Price List for more information on the items of your bill.