We’ve produced a handy guide and example bill to explain how yours is calculated, view bill guide here.

Remember that your first bill with Shell Energy Broadband will include:

  • Monthly charges for broadband, call packages and optional features
  • Call charges (for calls made outside of your call package) and a full breakdown of all calls made
  • One off charges such as engineer charges
  • Details of any payments made

Your bill will clearly itemise all the charges and the time period they relate to. It may also include one off charges such as a new line installation charge (if you needed a new phone line installed).

You should receive this around 14 days after your broadband service has been activated.