When you sign up we’ll:

  • Confirm your order details via email
  • If you’re transferring from another provider, we’ll contact them to arrange the switch but if you're switching from Virgin Media, you will have to contact them.
  • If you’re having a new line installed, we’ll book the engineer and confirm the time and date of the appointment
  • Confirm your go live date and the number you’ll go live on via email
  • Send you the Direct Debit guarantee
  • Send your router which will arrive a day or two before you go live

On your go live date, your service will switch automatically or an engineer will visit and we’ll email you when it's complete. It could be any time up to midnight on your ‘go live’ date.