If you’d like to upgrade to a faster service, you can do this any time via your online account, as long as there's no outstanding balance.
You can upgrade your package by logging into your online account and clicking the option to “Upgrade broadband”.
We’ll run a check to see that your phone line supports the broadband package you’d like to move to.
Our fibre packages offer faster speeds and better reliability at some really competitive prices.
It may not be possible to downgrade your package within your minimum term contract period so please call us on 0330 094 5801 and speak to one of our agents about options available to you.