If you’d like to upgrade your broadband package to a faster service, you’re able to do this at any time via your online account, as long as there's no outstanding balance on your account.

We’ll run a check to see that your phone line supports the broadband package you’d like to move to.

It’s not possible to downgrade your package within your minimum term contract period.

You can also call us on 0330 094 5801 and speak to one of our agents about the packages available to you. Our fibre packages offer greater speeds and increased reliability at some really competitive prices.