The Google Nest Thermostat E is designed with proven energy-saving features. There's nothing to program – it's all set with a simple schedule that's easy to adjust. It turns itself down when you leave, so you're not heating an empty home. And it's easy to control. Just change the temperature with the Google Nest app or tell your home assistant to do it for you. With its built-in stand, you can put the Google Nest Thermostat E on a sideboard, table or desk in the room that matters most. The frosted display shows you the temperature when you're close to it and disappears when you walk away. And it's easy to install yourself.

You can get a Google Nest Thermostat E by signing up to one of our tariffs that includes the Google Nest offer. Click here to see available tariffs.

* Energy savings are not guaranteed and depend on energy usage, weather and other factors. Learn more at nest.com/eu/savings.

Will the Google Nest Thermostat E work with my heating system?

The Google Nest Thermostat E is compatible with almost all central heating systems, including:

  • Combi boilers
  • Heat-only boilers
  • Heat pumps (heating only)
  • Zoned systems
  • District heating with electrical control valves

however it is not suitable for customers with hot water tanks, electric storage heating or electrical under-floor heating.

What do I need for the Google Nest Thermostat E  to work in my home?

To have the Google Nest Thermostat E successfully installed, you must have a fully working central heating system, plus:

  • A dual fuel supply from Shell Energy
  • A 2.4 GHz Wi-Fi with broadband internet
  • An active email address
  • A smartphone or tablet with iOS 9.0 or higher, Android 4.1 (Jelly Bean) or higher
  • A power socket with 100–240 V

How do I install my Google Nest Thermostat E?

Most people install the Google Nest Thermostat E in 60 minutes or less, because you don’t need to access your heating system. The Heat Link E goes in the same spot as your current wired thermostat. And you can put the Google Nest Thermostat E anywhere you like.

In the event where a professional installation is required, we recommend our installation partners BIZZBY who can offer a professional Google Nest Pro installation at your own cost. You can book an installation here

What happens to my heating if my Wi-Fi goes down?

If you are without Wi-Fi or internet you are still able to control your heating and schedule through the Google Nest device.

Do Google Nests work with prepayment meters?

The Google Nest Thermostat E is available on selected Shell Energy tariffs. Currently, these tariffs are only available to customers with credit meters. Click here to see available tariffs.

When will I get my Google Nest Thermostat E?

When you switch to a tariff that includes our Google Nest Thermostat E offer, we'll email within 30 days of your tariff going live to claim your free Google Nest Thermostat E. Once you have claimed the Google Nest Thermostat E, it will be dispatched to the address on your Shell Energy energy account within 14 days.

You must claim your Google Nest Thermostat E within 90 days of getting your email. Unfortunately, after this, the web link will expire, and you won't be able to claim it.

Please check your emails for these, including your spam folder.

For more Smart home information click here.

I'm moving home, can I take my Google Nest Thermostat E with me?

You can take your tariff and Google Nest Thermostat E with you to your new home.

The Google Nest Thermostat E should be professionally uninstalled from your current property and re-installed at your new property if you wish to take it with you.

In the event where a professional installation is required, we recommend our installation partners BIZZBY who can offer a professional Google Nest Pro installation at your own cost. You can book an installation.

Shell Energy will not be responsible for any costs relating to this work.

How is Google Nest controlled?

Please read the Google Nest Thermostat E user guide for more information on how a Google Nest is controlled.

My Google Nest isn't working

For all Google Nest issues, please contact Google Nest Support on 0808 169 2307 or via email on support@nest.com.

You can find additional Google Nest support information here.