A prepayment meter lets you pay for your energy as you use it, so you don’t get a bill at the end of the month.

Instead you add money to a key or card, which you insert into the meter to access the credit. If you have a smart prepayment meter, you can top up online or on our app. 

If you need to, you can also pay off any outstanding debt at an agreed rate. 

Your meter balance will reduce in line with how much energy you use, any debt you may be paying off, and the daily standing charge. A standing charge is a fixed daily charge for supplying your home with energy. It includes the fees we have to pay the companies who own the wires and pipes that transport your energy. 

When the balance of your meter gets too low, you’ll need to apply more credit to keep your property on supply.

If you have a smart prepayment meter, you may also have an in-home display unit, which can help you manage your energy use.