A prepayment meter allows you to pay for your energy as you use it, meaning you don’t get a bill at the end of the month.

You do this by adding money to a key or card, which is then inserted into the meter to transfer the credit ready to use, or if you have a Smart Prepayment meter you can top up remotely through our mobile app or online

If you need to, you can also pay off outstanding debt at an agreed rate. 

The balance of the meter is then reduced according to the amount of energy you use, the daily standing charge and any debt you may be paying off. When the balance of the meter gets low, you’ll need to apply more credit to maintain supply to your property.

If you have a smart prepayment meter you may also have an in-home display unit, which you can use to manage how much energy you’re using.