We can usually install a smart meter. But sometimes we can’t, due to reasons beyond our control. These include:

  • Poor mobile network coverage. Smart meters communicate using mobile technology - a weak signal can prevent a meter sending reads. If you have trouble using your mobile phone at home, this may mean that we can’t install your meter.
  • The meter isn’t accessible. For example, some meters are concealed in underground units. Or meters can be obstructed by kitchen units built around them.
  • Not enough room to mount the meter. If our smart meter is larger than your existing meter, our engineers may find that there’s not enough space. We can’t change the meter position, so our engineer won’t be able to complete the installation.
  • A metering system problem that’s not the responsibility of your energy supplier. For example, there could be a problem with the main supply fuse, which is owned by the local Distribution Network Operator (DNO). Likewise, our engineer cannot resolve issues with the meter board.

Until our engineers visit your property, they don’t know where your meter is or what condition it’s in. They’ll need to conduct a quick survey, including a meter installation safety assessment.