You should see two rows of figures on your meter. One row is for the cheaper night-rate electricity (marked ‘low’ or ‘night’), and the other is for the day rate (marked ‘normal’ or ‘day’).

To read a two-rate meter:

  1. First read the low/night rate.
  2. Keep pressing the display test button until the normal/day reading appears.
  3. Write down both sets of numbers from left to right and any zeros at the beginning.

When you submit your readings on your online account, the boxes will be labelled normal/day and low/night, so you’ll know exactly where to submit them.

My meter doesn’t show my readings as ‘normal/day’ or ‘low/night’

If your meter readings aren’t labelled in this way, it can be a little confusing. So, the best thing to do is to check your new readings against previous readings online. Match the order of your new readings to the order of the readings from your online account, to make sure they’re all consistent.

I think my first readings are in the wrong order

If you think you’ve submitted your first readings in the wrong order, and it’s been less 24 hours since you submitted them, then you can delete them through your online account.

If it has been more than 24 hours, don’t worry as they'll be validated against any past readings recorded with your previous supplier. So, they’ll be swapped round if they’re in the wrong order and you’ll be able to see this on your online account. If you think we’ve swapped your readings incorrectly, you'll need to something called a Timed Space Test so we enough information to investigate for you.