Smart meters send us readings automatically, so you won’t normally need to read your smart meter. You should also find all your usage information on your In-Home Display unit.

If, for some reason, you need to take a smart-meter reading, just select your meter from the links below to find out how to do it:

Secure SMETS1


Elster SMETS2


Aclara SMETS2 


My smart meter was installed by another supplier

Can’t see your meter here?

If you have a smart meter but it’s not on our list, this might be because it was installed by a different supplier. For advice on how to read other smart meters, follow these links to Citizens Advice:

How to read your smart gas meter

How to read your smart electricity meter

Not all smart meters will work when you switch suppliers. If you already had a smart meter when you joined us, we'll do our best to get it back up and running.

My smart meter was installed by a different supplier, will it still work?