My Smart Meter was installed by a different supplier, will it still work?
At the moment, some meters work with more than one supplier and some don't. It's currently expected that by the end of 2019, all meters should be able to maintain smart functionality when customers switch suppliers. If you've already joined us with a smart meter, we'll do our best to re-enable the smart functionality within that time frame.
In the meantime, you'll need to send us regular meter readings. Your meter should display a reading as a default, usually as a set of five or six digits, and sometimes with a register '1' or ‘R1’. If the reading isn’t being displayed, there may be a set of instructions with your meter, but if there isn’t, you’ll need to contact us.