Some smart meters work when you change supplier and others don’t. 

If you've joined us and you already have a smart meter, we'll do our best to re-enable its smart functionality.

In the meantime, you'll need to send us regular meter readings.

Please give us your reading by webchat or using our automated phone line: 0330 094 5800. Sorry, but at the moment you can't submit your smart meter reading online or in the app.

How do I read my smart meter?