We appreciate that some customers may need a hand managing their energy. Every situation is different, for example, you may be of pensionable age, have a disability, mental health condition or have young children.  

If you’re in a situation where you need extra support, we can offer you the right support with free services such as site visits to help read your meter, and alternate format bills. Just complete the online form to register your details with us.

You can also Download a PDF form. Print and complete the application form PDF with your details. Post the form to us at the address below:

Priority Services Register:

Shell Energy

PO BOX 6363



Once we’ve received your details by post, we’ll add you to the Priority Services Register - should you require it.

If you'd prefer to speak to us about our Priority Services Register, call us on 0330 094 5800 or contact us here

We’ll look to action your request with 48 hours.