Please accept our sincere condolences for your loss. We understand this is a difficult time, and we have a dedicated team to help you through the next steps to make things as easy as possible for you.

To contact our team, please call 0330 094 5805 between 9am to 5:30pm, Monday to Friday.

You can also email us at bereavement@shellenergy.co.uk.

In order to update our systems and organise affairs on your behalf, we require some key information. When you’re ready, please call or email us with the following: 

  • The account holder's name and account number
  • Your relationship to the deceased
  • Up-to-date meter readings
  • Your contact information (email address/telephone number) and preferred method of contact
  • The person now responsible for the property
  • The details of the person responsible for managing the affairs until we’re able to close the account