Please accept our sincere condolences for your loss. We understand this is a difficult time, and we have a dedicated team to help you through the next steps to make things as easy as possible for you.
To contact our team, please call 0330 094 5805 between 9am to 5:30pm, Monday to Friday.
You can also email us at firstname.lastname@example.org.
In order to update our systems and organise affairs on your behalf, we require some key information. When you’re ready, please call or email us with the following:
- The account holder's name and account number
- Your relationship to the deceased
- Up-to-date meter readings
- Your contact information (email address/telephone number) and preferred method of contact
- The person now responsible for the property
- The details of the person responsible for managing the affairs until we’re able to close the account