How do I make an energy complaint?

If you have a complaint, we aim to resolve it quickly and effectively. 

Visit our dedicated energy complaints page to find out: 

  • How to share a complaint with us
  • What happens if you’re not satisfied
  • How to seek independent advice about your complaint

 

Read how we’ve dealt with previous complaints.

How do I make a broadband complaint?

If you have a complaint, we aim to resolve it quickly and effectively. 

Visit our dedicated broadband complaints page to find out: 

  • How to share a complaint with us
  • What happens if you’re not satisfied
  • How to seek independent advice about your complaint