In this situation your supply may have switched to another energy supplier by mistake. There are few reasons why this can happen, including:

  • Incorrect details were entered on an application form.
  • Incorrect details for your property on the national database (most common with new builds/flats).

If this has happened to you, call us on 0330 094 5800 and we’ll start an investigation for you. When you call, make sure you have the supply details for the fuel that’s switched away. For gas you’ll need your Meter Point Reference Number (MPRN) and for electricity you’ll need your Meter Point Administration Number (MPAN). You can usually find these numbers on your energy bill from your previous energy supplier.