A few days before your supply switches to us, we’ll send you an email asking for your first meter reading. The email will contain a link that will take you to your online accounts ‘Submit a reading’ page. 

If you’ve switched your gas and electricity, you’ll get two separate emails requesting for each reading. 

It’s important you submit your opening reading, as soon as you receive your emails as there is only a short window to submit them, five days before your switch date and five days after. 

If it’s submitted too late, it won’t be used to open your account with us or close your account with your previous supplier.