Occasionally, when switching your energy, your existing supplier may object to you leaving them and stop the switch. This is often due to a debt on the account, or if you’ve recently moved into the property and haven’t contacted the existing supplier.

How will I know that my switch has been stopped?

We’ll send you an email to let you know, and you’ll need to contact your existing supplier to resolve the issue as they can’t discuss this with us. They should also be in contact with you to advise how to resolve the issue.