If you didn’t apply to switch to us, but have been told we’ve taken your supply, we may have received incorrect information. 

Rest assured, we can get this resolved as quickly as possible. You’ll need to get in touch as soon as you can. It’s useful to have the following information handy:

  • Your property’s supply details, which you can find on a bill from your supplier. If you're not sure where to find your supply details, we can help
  • Your Meter Serial Number, known as an MSN. You can find this on your meters
  • Your address and postcode as they appear on the Royal Mail website


When you have this information, please get in touch as soon as possible. 

I’ve changed my mind about switching to you

If you recently applied to switch to us, but have changed your mind, here’s what to do