If you’ve made an application to switch to us in the last 14 calendar days, but have changed your mind, you can cancel by contacting us here.

If you’re outside of the 14 calendar day Cooling-Off period, we won’t be able to stop your switch to us. If you’re looking to switch away from us, click here, to find out the next steps.

I didn’t apply to switch to you, why have you taken my supply?

If you didn’t make an application to switch to us, but you’ve been advised we’ve taken your supply, it may be we’ve been given some incorrect information. 

Please don’t worry, we can help get this resolved as quickly as possible. For what to do next, please click here.