What's a cooling-off period?

A cooling-off period is a 14 day window in which you can change your mind about signing up for goods or services without having to pay a penalty.

How does it apply to my switch?

Once you receive confirmation of your switch to us, you’ll be given a 14 calendar day cooling-off period. This means that if you change your mind about the switch, you can cancel within those 14 days without paying an exit fee.