The Energy Switch Guarantee is a national scheme that aims to make switching safer, quicker and easier. It promises:
- You won’t be cut off
- Nobody needs to come to your home
- The switch will be taken care of by us
- Switching will take 21 days or less
- Your new and current providers will work together to make sure you’re not charged twice for the same energy
- You’ll receive any refunds owed by your previous supplier within 14 days of your final bill
The 21-day period starts when we receive your completed application. This will need to include all the information we need to take on your supply.
Where can I find out more about the Energy Switch Guarantee?
For more information, visit www.energyswitchguarantee.com.