The Energy Switch Guarantee is a national scheme that aims to make switching safer, quicker and easier. It promises:

  • You won’t be cut off
  • Nobody needs to come to your home
  • The switch will be taken care of by us
  • Switching will take 21 days or less
  • Your new and current providers will work together to make sure you’re not charged twice for the same energy
  • You’ll receive any refunds owed by your previous supplier within 14 days of your final bill


The 21-day period starts when we receive your completed application. This will need to include all the information we need to take on your supply.

Where can I find out more about the Energy Switch Guarantee?

For more information, visit