You can cancel your Direct Debit via your online account , with one of our advisors or with your bank or building society.

You should cancel it at least 3 working days before your next payment is due. That’s so we can let your bank know in time to make sure that we don’t collect any money from your account.

In addition, you should be aware that Non-Direct Debit payment methods incur extra administration fees of up to £48.00 per fuel, per year (£4.00 per fuel, per month). 

You’ll find more information about ways to pay in our how to pay my bill help article.

We’re committed to giving our customers extra support where they need it. So if you’re struggling to pay your energy bill, you’ll find a comprehensive guide to what help and support is available to you via our support hub.