You should cancel it at least four working days before your next payment is due. That’s so we have time to let your bank know we aren’t collecting any more payments from your account. 

In addition, you should be aware that non-Direct Debit payment methods - such as debit or credit card payments, cheques, or bank transfers - come with extra administration fees. If you're on a flexible (standard variable) tariff, this could be as much as £124 per year.* If you're on a fixed tariff, this could be up to £48 per fuel, per year.**

You’ll find more information about ways to pay in our how to pay my bill help article.

We’re committed to giving our customers extra support where they need it. If you’re struggling to pay your energy bill, you’ll find a comprehensive guide to the help and support that’s available to you in our support hub.

*Savings vary as rates are applied against standing charges and unit rates, but the average household paying £1,834 per year on a flexible (standard variable) tariff saves £124 a year by paying with Direct Debit. Actual costs may differ based on the amount of energy consumed.

**Direct Debit customers on a fixed tariff receive a discount of £4 per fuel, per month, meaning a saving of up to £48 per fuel, per year.