Don’t worry if your first bill is higher than your expected, this is unusual. Your first bill will include payment for the remainder of the month from the date you joined, plus full payment of your second month.

Like other telecoms providers, we bill in advance for broadband, call plans and call features. For example if you switched to us mid month, your total would be 2 weeks broadband rental for the period since you went live (in addition to any chargeable calls you’ve made), plus the next month’s advance rental.

Your second bill and subsequent bills will include advance broadband rental, call plans and call features along with any calls that were made outside any call plan in the previous month.