We send your router with the broadband username and password already configured. When you reset your router and it’s plugged into your phone line, it will automatically update the username and password with the correct details.

If you need to know the username and password (if for instance you are using a different router) then please call us on 0330 094 5801. Lines are open 8am to 8pm weekdays and 9am to 4pm on Saturdays.